Have you ever been in a situation where you really messed up your computer and needed help? The “technicians” at the library couldn’t help you and neither the person sitting next to you.

What if you could call on a relative that knew how to fix your problem without having to drive?

Reverse VNC is the answer.

With traditional VNC, you would have to preset up your router to have someone else take advantage of remote support. The same thing goes for Microsoft Remote Desktop. Here is the problem. Could you really ask the library, or any public place, permission to change some network settings so you could have someone remotely fix your computer? Would you even know how to set up the network even if you could?

Reverse VNC is exactly what the name says. Instead of the remote technician making a connection with your computer to gain remote access, your computer makes the connection to the remote technician. There is no configuring of any hardware on your end. Since you are making the connection to the technician, it’s the technician’s responsibility to properly set up his/her network.

So far, Microsoft Remote Desktop doesn’t allow such a feature (Unless you modify the program yourself. Hint…). The beauty of reverse VNC is the ability to be on any operating system. You’re not restricted to Windows. You have the option of using Linux and MacOS. You can be using a MacOS computer and your technician could be on a Linux platform, and you would still receive the support you need.

Here is a great example that happened recently. One of my boys was at Starbucks and he didn’t know how to use Excel to solve an MRP problem. He texted me for help and I told him to install my reverse VNC software. To make a long story short, I was able to talk to him over the phone and control his computer, so it was almost like I was standing next to him. Plus, I don’t really like using a computer at Starbuck. There’s too much attention. Anyway, this application goes beyond technical support. I was also tutoring and helping him understand a homework problem.

Best of all, most reverse VNC software is open source. No need to worry about licenses.

What’s the downside of this great software? You need an internet connection. If you were stranded in the desert and needed my help, call someone else.

Given the circumstances, I think I will need a smartphone. Smartphones can use VNC software, too.

Feel free to download my program by clicking here.